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When a death occurs at home you should first contact the deceased’s Doctor, or whichever Doctor is on duty. The Doctor will need to certify that death has taken place.

After the Doctor has visited, it may be your wish that the deceased be moved to our Chapel of Rest. This can be arranged by telephone at any hour, day or night.

If the deceased has been seen by the Doctor within the last fourteen days a death certificate, known as the MCCD (Medical Certificate Cause of Death) can normally be issued, and the Doctor will advise as to the availability of it.

If the death has occurred in a Hospital, Nursing or Residential home, most of the procedures mentioned will have been carried out, and with your consent, the deceased moved to our Chapel of Rest. A member of staff will be able to advise you upon the availability of the death certificate.

In all cases the death certificate must be taken to the Registrar of Births, Marriages and Death. An appointment is normally required which we can arrange.

If you need help or advice then please do ring us. We are on hand day or night to offer you guidance and support.

By law, a death must be registered in the district in which the death occurred within 5 days. We can advise and book an appointment for you to register the death as appointments must be booked in advance. We can help with making this appointment for you and offering you advice on what you should take with you.

When visiting the Registrar, you must take the MCCD (Medical Certificate Cause of Death)  with you and it is helpful if you can take with you the deceased’s medical card, although if at the time you cannot find it, this will not prevent your being able to register the death.

The persons able to register a death are as follows:-

  • A relative of the deceased.
  • Persons present at the death.
  • The occupier of the house where the death occurred
  • The person arranging the funeral.

Please note that the funeral director is not able to do this for you.

The government have set up an online tool which can help guide you through the process:

The registration of a death is a simple procedure. The Registrar will require you to provide the following information:

  • The date and place of Birth and Death.
  • The full name of the deceased
  • The deceased’s home address.
  • The marital status of the deceased.
  • The occupation (if any) of the deceased
  • If the deceased is female, her maiden name and her husband’s full name and occupation.

The Registrar will issue a GREEN FORM in most cases, and it is very important you give this to us at the first available opportunity.

Be sure to ask us about the ‘Tell Us Once’ Service offered by the Registrar which can assist in informing the Department of Work & Pensions, DVLA, Passport Office etc which can save you time.

Copies of the Registrar’s entry (sometimes called death certificates) can be obtained from the Registrar upon payment of the current fee.

You will need these for; Insurance claims, Probate (if the deceased has left a will), Bank Accounts, Pension Schemes, National Savings, Premium Bonds, etc. Special copies are issued for Friendly Societies.

Registrar’s Office, Seaclose, Fairlee Road, Newport PO30 2QS
Tel 01983 821000 – Hours Mon – Fri 9.00am – 4.30pm

If you are on the right qualifying benefits then you might be able to get a Social Fund Funeral Payment.

To find out if you are eligible and to make an application they can be contacted by telephone on 0800 731 0469 as soon as possible.

A maximum award will contribute £700.00 towards the cremation. From April 2020 the maximum award rises to £1000.00

The DWP (The Department Work and Pensions) team require a provisional cremation date and a final invoice before they can begin processing your claim. We can supply both as soon as you formally instruct us.

Losing a loved one can be the most upsetting experience we will ever have to face. Grief can become overwhelming and if you are struggling to cope there are many organisations that can offer you advice and support and put you in touch with people who are in similar situations. Below is a list:-

CRUSE BEREAVMENT is a national charity providing free help and advice for bereaved people. They have local trained volunteers who give their time to support bereaved people.

To get in touch with them click on the link here for more info or call them on (01983) 523 030

SUDDEN is a charity that helps people who have experienced a sudden bereavement to access specialist information and advice

WAY ‘Widowed and Young’ is the only national charity in the UK for people aged 50 or under when their partner died. It’s a peer-to-peer support group operating with a network of volunteers who have been bereaved at a young age themselves. For more information

Pre Paid Funeral Plans

Few people like to talk about death, or funerals, whether it’s our own or our loved ones’. A Golden Charter funeral plan can help make things easier for everyone – so that when the time comes, just one phone call to your funeral director is all that’s needed to activate your plan. Everything will then be taken care of, and carried out according to your wishes, helping to relieve your family of the stress and worry they may otherwise have to face.

Islandwide Service

With two offices; one located in Bembridge and another in East Cowes, Isle of Wight Direct Cremation has the Isle of Wight covered


Get in touch

01983 632598